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Troubleshooting for the Authentication Error with No Error Number

While playing Dragons and Titans, you may be unable to load the game and receive an authentication error message that has no error number. This error message is shown below.

 

D_T_AUth_Error.png

 

To help our team review your findings and find the cause of this issue, please send us your JavaScript log text in a support request here. You may follow the instructions below to find this text.

 

IMPORTANT NOTE: Send the JavaScript log text only after the console is already open, while you then visit the Dragons and Titans app page, and experience this error again. Otherwise, the error log will be unrelated to this error in Dragons and Titans and will not have the error information to help the development team find the source of the problem.

 

Google Chrome:

  1. Open Google Chrome
  2. Press Control-Shift-J (Command-Option-J on the Mac)
  3. While the console is open (you will see a wall of text at the bottom of your screen), attempt to load Dragons and Titans. You must load the console box first, and then visit the Dragons and Titans app page or the wrong information will be displayed in the text in the console.
  4. Copy all of the text you see in the console as soon as you believe the error has occurred again in Dragons and Titans.
  5. Paste the text into a support request to our support team here.

 

Internet Explorer:

  1. Once Internet Explorer is open, press the "F12" key on your keyboard. You will then see the developer tools window appear at the bottom of your screen.
  2. Select "Console" inside the developer tools window.
  3. While the console is open (you will see a wall of text at the bottom of your screen), attempt to load Dragons and Titans. You must load the console box first, and then visit the Dragons and Titans app page or the wrong information will be displayed in the text in the console.
  4. Copy all of the text you see in the console as soon as you believe the error has occurred again in Dragons and Titans.
  5. Paste the text into a support request to our support team here.

 

Firefox:

  1. Once Firefox is open press Control-Shift-K (Command-Option-K on the Mac)
  2. Click Console
  3. While the console is open (you will see a wall of text at the bottom of your screen), attempt to load Dragons and Titans. You must load the console box first, and then visit the Dragons and Titans app page or the wrong information will be displayed in the text in the console.
  4. Copy all of the text you see in the console as soon as you believe the error has occurred again in Dragons and Titans.
  5. Paste the text into a support request to our support team here.

 

Submit a support request with this JavaScript log text included and our team will review this information and assist you as soon as possible.

 

 

Still need help? Our support staff is happy to assist! Please submit a support request here.

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